HOW IS INTUITION RELEVANT IN MARKETING ?

Data and I have not been on the best of terms . I have been told I operate from my gut 🙂 I am anecdotal.

Gandhi has been one of my marketing inspirations ! ( you will know why later in the post )

Heading sales teams I always leaned on gut feeling to turn around loss making businesses.

I observe , almost like a fly on the wall.

I saw the sales team focused on targets rather than the person in front of them.

I took away the money target and set a friendship target for my sales team .

“Make a friend” I said. And things turned.

I am fascinated by human interactions and I can get into the shoes of those I observe , literally.

Many of the actions I took to choose a particular direction were from gut feel .

They turned right , saved time.

Intuition is that feeling in the gut that nudges you to move in a direction.

Sometimes it is the warning of a change that is about to happen.

As a marketeer with over 30+ years in the field I would have encountered many situations.

They are stored in subconscious mind.

I believe it is this subconscious mind at play along with the creative side of the brain.

Observing that which is not even yet expressed by a consumer as they have no reference point is what my strength has been.

Steve jobs is an example of an marketeer who operated from intuition .

He said “I began to realise that an intuitive understanding and consciousness was more significant than abstract thinking and intellectual logical analysis.”

What could be the reference for an iPod ? or an iphone ?

The story of Dmart an India version of Walmart unfolds with observation of how women in urban India shopped.

Every grocery (kirana) store in India had incidentally a man on the counter and he knew the entire family and their purchase history.

These kirana owners have a super computer stored in their brain.

They remember every member of the family and also what each one prefers.

When my wife calls her local kirana store owner he recognises her with just voice .

He knows her purchase needs even before she would tell him.

This is the reason new generation of Indian women from traditional joint family homes would prefer to remain anonymous while they shop freely.

A kirana store owner is a threat to that privacy of shopping.

That is the secret sauce of Dmart , women and men get to shop freely anonymously without a sales man or woman hovering over you.

You are left to take your time while shopping.

This is freedom for the women from traditional joint family homes in India .

It also helps to cut costs for Dmart.

They recruit a few employees and they are local , from the lower income strata . There is another story on why they do this .

This is pure observation the founder got by visiting kirana stores. No data , no market research. Pure old school observation and hunch.

I heard him speak about this and why he does not consider data based research in his decisions.

Similarly there was the Liril soap AD where a young woman is bathing under the waterfall, having fun in a bikini.

Alyque had this observation of changing times and women in India seeking time for self , having fun , being liberated from tradition.

There was simply no reference in all the cases , no data to back.

I belong to the school of marketeers who has strong observation, empathy and intuition.

It helps me and my clients cut time with innovations.

Many times I have taken calls contrary to data because simply there is no reference point.

Any new creation or idea would not have a reference for how consumers would behave.

Gandhi used ‘non violent resistance’ as a way to fight colonial occupation.

He could mobilise masses and let the British with little room to counter such an agitation.

It was called Satyagraha (fighting for the truth).

This was a brilliant marketing strategy and had no reference from the past.

All struggles had been violent till then.

Gandhi was a great observer and he had strong intuition.

Every leader and innovator has this quality of operating from intuition and taking what is calculated risks.

Is there a way to build intuition? Or is it a gift ?

I feel everyone has this natural capability, we lose it by

1. Not being open

2. Not trusting our gut feel

3. Not taking calculated risks

We restrict possibilities by being closed . I have trusted intuition in my marketing.

What is your opinion?

Sanjay Mudnaney

http://www.CrowTales.in

THIS IS THE FUTURE OF MARKETING

Post pandemic average time people spend on their smartphones has gone up by 25%.

80% of the traffic in the digital world is video.

Consumers have switched off from interruption advertising .

They consume content.

Visual content is what is consumed.

A well told Story is consumed , touches the heart , entertains , educates is shared can go viral in the digital world.

Brand Storytelling is engaging your consumers , pulling them into the story with visual storytelling.

The Brand is not the story.

The Brand is part of the story.

Think of it as intelligent product placement in a film.

Consumers are more conscious of Brands they consume.

They connect with Brands that care about their environment, communities and people.

Brands that tell stories of good build a positive brand perception.

The future of marketing is Brand Storytelling.

The future of Brand Storytelling is Digital , Visual , Local language visual storytelling .

Brands that tell stories of good, connect with the heart.

The Brand and Social Responsibility departments in an organisations are different , managed by different teams.

Having worked both as head of marketing and head of social responsibility in a global IT company I see a great possibility to build a bridge.

I see a great opportunity for coming together of Brands and Good to make a positive impact in our world.

Visual Brand Storytelling will connect Brands and Good.

Stories of good are watched , remembered and they are shared.

Because we all want to share HOPE .

In a world filled with gloom consumers seek Brands with empathy.

The future of marketing is GOOD.

Sanjay Mudnaney

Founder http://www.CrowTales.in a Brand Storytelling Company

Founder Heroes of India http://www.YouTube.com/heroesofindia

WHEN EVERYONE IS SELLING , TELL A STORY

We get on any social media platform and we find it filled with Advertising.

Everyone seems to be selling something.

We are identified by various data points stored on us by the platform, maybe thousands , some even we may not be aware of.

The trail we leave behind on the digital world is monitored.

Algorithms try figure out what we are most likely to buy.

And the advertisements show up on our feeds.

This is interruption . We switch off.

We don’t come to social media to buy. We come because of our reasons.

It gets irritating, annoying at times .

Like a street Bazar with many stalls each of them tries to grab our attention.

Except we did not plan to come to a Bazar.

Grabbing Attention is critical , there are so many advertisements that throw up .

The algorithms and machine learning are always learning to read our minds.

“What are we most likely to buy” is the key question being asked by the platform.

This is their monetisation model . Nothing comes for free .

The term digital marketeers use is performance marketing. Digital Marketing that drives business and can be measured.

Interruption marketing has now moved from physical to digital world.

The conflict is consumers have a different reason to visit social media platforms .

They visit social media platforms to learn , to get entertained , to get information , to participate in connected communities , to build and be part of tribes.

With the smartphone in hand consumers set the agenda .

The control has moved from the advertisers and sellers to consumers.

Stories are consumed because they are entertaining, they inspire .

Humans are naturally wired to listen to stories, share stories.

Good stories are shared.

Video content is 80% of the traffic on digital.

Visual stories stand out .

Brands need to learn , stop selling and tell stories. Stop interrupting and focus on entertaining .

Because the control has shifted and consumers switch off from interruption.

Real stories well told , inspire, build trust, touch the heart.

Most important, when data is forgotten in minutes, stories are remembered over the years.

Future of marketing is Storytelling in the Digital world.

Every Brand has a story,

Every Organisation has a story ,

Every Cause has a story,

Every Startup has a story,

Every Leader has a story,

Every Employee has a story ,

Every Client has a story ,

Every Beneficiary has a story,

Every Tribe has a story,

Every culture has a story.

Dig deep an you will find each one of us has a story and our stories are common.

As humans our desires and fears are similar.

From ‘Here’ to ‘There’ is the most powerful story ever told.

Stories well told can inspire action , build tribes.

Stop selling, start storytelling.

In the Digital world we are the stories we tell.

Sanjay Mudnaney

Founder at http://www.CrowTales.in

Brand Storytellers

HOW BSR COACH GOT 1 MILLION SUBSCRIBERS IN ONE YEAR

Nithya Shanti a close friend had organised a session with BSR Coach a highly successful YouTuber . As a marketeer I am always keen to learn and took up this opportunity.

BSR started making YouTube videos because he was not confident and came from a vernacular medium school. This was his way of getting over that fear of speaking . He started with a goal of making 365 videos on YouTube.

Prior to 2018 BSR had made over 120 videos with fewer than 3000 subscribers on YouTube . He felt demotivated and gave up . He stopped making YouTube videos.

It so happened that he was called for Josh Talks ( equivalent of Ted Talk in India ) to share his experience on succeeding with speaking English. This video garnered over 5 million views. He was surprised. He analysed and understood what he was doing wrong .

He found that lot of people were interested in this content around succeeding with learning English . That was his first lesson . Below are few of the lessons shared by BSR that could be used to any YouTuber to grow a million subscribers.

1. Make content that is being watched , not content you think they like : It is easy to find the content that is being watched by audiences. Do a simple YouTube search . You need to focus on what is already working and watched.

Broaden your audience first before going narrow. If you want to target those with Heart disease take up all chronic health conditions that are being watched along with the narrow focus .

2. Watch time is important: Earlier he would make short videos and that was a big mistake . He realised that algorithms of YouTube looked for watch time and those videos were thrown up to audiences. From 3-4 minute videos he shifted to videos that were above 9 minutes.

3. Consistency : for past one year he has been consistently sharing his videos every Tuesday and Friday at 4 pm . He realised that the YouTube algorithm looks for consistency of sharing, also the audiences get used to the frequency and they expect the video.

4. Time : He found two time slots work for his audience 1. 6 am ( people have some time in the morning) 2. 4 pm ( evening break from work) .

5. Thumbnail: He understood that thumbnail plays the most crucial role . It is not the quality of video but the quality of Thumbnail that is essential. He found colours like Yellow and Red got attention . He recommends text occupy over 80 % of the space of the Thumbnail.

6. Title: This is next in importance , he studies titles that are working on the subject he would take up and puts up those titles and at times he would even copy titles . ‘How to’ , ‘Tips ‘ , ‘Secret of’ , are great title words used in title searches.

7.Language : He found that Hindi language has a far bigger audience and reaches masses rather than English which has a much smaller reach in India . He is clear he wants to reach masses so he uses Hindi more than English.

8. Give freely : He does not mind sharing freely, he is not bothered about anyone copying his content.

9. Negative Comments : He does not bother about negative comments and let’s them be . At first he would get demotivated now he is got used to it .

10. CTA : He has learnt that audiences need to be reminded to subscribe and he does that at the beginning and at the end . “Tell your audiences what they need to do maybe it is to join a program , have clear CTA .” he says .

11. YouTube live : He does long format YouTube live workshops with thousands attending. This also gives him longer watch time.

VIEWS and WATCH TIME are two most important parameters according to him to drive subscribers. One doesn’t need the best equipment and invest a lot of money to be a successful YouTuber he says .

He says all videos will not go viral and there is no way of knowing which will but a few that do go viral will add maximum subscribers. So consistency is important .

Organic way is the best way to increase views and subscribers he says . I have seen his sessions and I must confess that BSR is highly passionate about what he does and this is reflected in his session.

Thank You BSR Coach for sharing freely your success as a YouTuber and Nithya for organising this . May you inspire many more .

If BSR can achieve 1 million subscribers in one year through his dedicated focus and hard work, so can anyone if you pick up the best practices. Begin now and be consistent, no excuses.

P. S – Please do subscribe to the the BSR Coach YouTube channel

Sanjay Mudnaney

#passionproject

STORIES MEAN BUSINESS

Our story begins at Starbucks where two storytellers met over a cup of coffee.

and the journey of storytelling began .

We saw gloom in our world, and we started telling stories of good , of real Heroes, their life , their struggle, their impact , their message, because we believe stories of good need to be told . http://www.YouTube.Com/heroesofindia

As storytellers, we tell stories because every story inspires us .

We see stories in organisations, brands , causes , people.

Organisations need to tell their stories,
because stories are remembered,
stories are shared ,
stories are passed on ,
stories touch the heart,
and inspire people to take action .

Tell your stories because,
organisation cultures are built around stories ,
your employees have stories of you ,
your customers have stories of you,
your partners have stories of you,
your community has stories of you.

A brand is built with stories.

Stories mean business.

In the digital world we are the stories we tell.

Are you telling your brand story ?

Sanjay Mudnaney

#passionproject

http://www.YouTube.Com/CrowTales

EMPLOYER BRANDING WITH STORYTELLING MY LESSONS AT MASTEK

Organisation cultures are built around stories. When tribes gather they tell stories and some stories are passed down over generations.

At Mastek an IT company I headed Corporate Communications there were many such stories. How the founders who studied together at IIM and went on to build an iconic global Indian IT company was a story . All the founders were first generation entrepreneurs made this story even more interesting.

One of the founders Ashank Desai came from a humble background, his early childhood was in a village and he lost his father at the age of three. His struggles to reach IIT is a story and then build one of India’s leading IT company is a story.

As a communicator all this was a treasure mine for me to build the brand around stories and there were many. I never lost an opportunity to tell a story.

I saw Mastek as a tribe and we even made a anthem for the tribe that has been passed down the generations, even now every Mastekeer gets goosebumps when they hear the anthem because it captures the spirit of the organisation.

Every client and project is a story of two partners coming together to dance , there are so many hidden stories. I loved digging these stories because these stories spoke about values , one of the client statements I remember even now “I know there will be problems , but I know that I can trust Mastek to deliver.” And I captured these stories in films.

I was also heading CSR and one of my KRAs was to engage employees with the communities . Again I did this through storytelling, every nonprofit we partnered with had stories , stories of beneficiaries , stories of founders and every story was inspiring.

I initiated the Spirit of Mastek award and called the social sector leaders Dr Prakash Amte , Dr Abhay Bang , Girish Kulkarni , Dr Ashish Satav , Adhik Kadam and many more to share their stories with employees . Their stories were inspiring, each one of them got a standing ovation . We moved our voluntary payroll giving from 35% to 90% . In a survey with employees Mastek was seen as being highly socially conscious organisation.

Recently during the pandemic I organised an online fundraiser for migrants who were impacted and made a theme song “Naya Savera” (a new beginning which has over thirty five thousand views on YouTube) and we raised over rupees seventy five lakhs for the cause.

When I had to build the Employer Brand in the campus , I got the campus students to deeply engaged in the story of Mastek and social good . The idea that has grown over the years ‘Project Deep Blue’ gets students to solve real problems for nonprofits with IT solutions and they are mentored by the employees. This has built a lasting employer brand in the campus .

I told the stories through film ,many of them are on YouTube. I started a alumni network on Facebook almost a decade back again to share stories with the most powerful brand ambassadors, ex-employees. In one of the films I did with employees I had a sound bite “Once a Mastekeer , always a Mastekeer” and it has stayed as a powerful employer brand line.

An organisation is nothing but a tribe coming together with a vision to solve a problem. And tribes grow stronger with stories and when their stories spread they attract those that connect with the stories.

Employees , Customers, Vendors , Community , Investors connect with strong stories, because whatever maybe the business you are in you finally deal with humans and humans connect with stories.

The digital world offers a great opportunity for organisations to build their brand with storytelling. There needs to be a strong understanding of storytelling and the digital world . From what I see there is a lot more to be done.

And that is why I built a storytelling company because I am a storyteller and I love telling stories and I understand the digital world .

Digital Storytelling Company I founded

The future of employer branding as I see it is authentic storytelling, I see it as the future of brands because we have all become content / story consumers and we consume and share stories in the digital world that touch our hearts .

I see brands and good come together to tell stories of good , stories of hope , stories of empathy. It is these stories that the world needs.

Welcome to the world of stories. Are you telling your brand stories?

Sanjay Mudnaney

#passionproject

http://www.CrowTales.in

OVER ONE MILLION SUBSCRIBERS IN ONE AND HALF YEARS ON YOUTUBE – AND SHE DID NOT CHASE SUBSCRIBERS!

Subscribers vs Views what must one chase on YouTube? Let us understand this from the case study of Rachana Ranade who crossed one million subscribers I just one and half years without chasing subscribers. So what did she do right ?

I subscribe to over fifty YouTube channels, but the real estate on my phone is just 5.8’ in, so what should YouTube show on my smart phone home screen when I log in ?

This is the challenge for any platform algorithm. The logic says show what the audience watches so they keep coming back .

That would be the objective of any platform- to ‘GROW AND KEEP THE AUDIENCE HOOKED’.

In this post let me take the case study of CA Rachana Ranade an financial YouTube influencer who has been a huge hit , in a short period of just one and half years she garnered over one million subscribers. She is the top female financial YouTuber in the world.

She got there by not chasing subscribers.

So what did she do to get there ?

To begin with she is an expert on her subject , she is a CA and she had been teaching for over 9 years when she began her YT channel . Also her style of teaching simplified the complex world of finance so it would appeal to the masses.

What else do we learn from Rachana

1. She has defined her audience well – her audience is anyone in India who wants to invest in stock markets , her audience is masses .

2. She understood what her audience wants – she simplified investing in stock markets . She identifies the topics that her audience is interested in watching , she adds value to her audience . Her team does extensive research before she selects the topics on which to make videos.

3. Quality videos- each of her videos is well researched , simple yet highly informative and well shot . Most people who watch her videos watch the full length of the video so she gets good watch time which is essential for algorithms .

4. Click Baity Thumbnails and titles – each one of her thumbnails is well researched and gets her audience hooked to watch further . She would have good CTR .

5. Consistent – she has been consistent with her content over the year . Always innovating .

6. Authentic- she is completely passionate about what she does ‘financial education of the masses on stock investing’ , and she has her own style of simplifying the complex world of finance.

7. No Sales – she does not sell anything, she does not give tips , she does not ever show biases , she is completely in the giving mode . She genuinely wants to educate as she says “I am a CA and I am a teacher and I am proud about that” . Yes her audience buys her course but that is not her aim of the video blog . She is building the most important asset ‘Trust’ with her audience.

She understood that The objective of any platform is – “to get more audiences spend more time on the platform.” Full Stop.

She did not chase subscribers. But she chased making good quality content , that is valuable to her target audience , she is chased watch time and she is constantly optimising her Thumbnails and Titles as she knows that the real estate on YouTube is cluttered and her videos need to stand out .

She knows her success on YouTube is as good as her videos , views , likes and comments she knows that YouTube does not automatically show her videos to every subscriber and she knows her subscribers have a choice to watch hundreds and thousands of other videos.

As she says “It is 99% hard work and 1% luck.” and she has completely 100% dedicated time to her YouTube channel.

CTR and watch time are two important metrics to measure for YouTube content creators.

She knows she has a small window of opportunity to show up on the home page of her audience and to get audience to click her videos out of the dozens they see and that the videos on home page are a tip of the tip of an iceberg.

Is there any another way ?

Yes create your own platform and get your audience to subscribe. It could be to your blog or email which will keep them on the latest videos released.

There is another option . Get your audience to click the notification button.

What we learn from Rachna is don’t chase subscribers, chase quality content that is watched in a field where you are an expert and passionate about and keep at it day in and day out . Also don’t forget click baity thumbnails and titles as you need to stand out from the crowd .

Sanjay Mudnaney

#passionproject

I WANT MILLION FOLLOWERS

One of my prospective clients said “I want to have a million followers on social media ”

The internet , social media and the smart phone changed our world . Today anyone can own a personal media company and broadcast their message , there are no gatekeepers. Daily millions of messages are being broadcast from personal social media accounts, a few of them get followed and a few of them get followed again and again a over time a few start getting millions of followers.

They all have million followers

The Dalai Lama has over 19 M followers on twitter , Industrialist Anand Mahindra has 7.8 M followers on twitter , Jay Shetty has 6.2 M followers on Instagram , Marie Forleo has 6.5 M followers on YouTube , Sadhguru has 5 M followers on YouTube , GarryVee has 2.72 million followers on YouTube, Simi Arora has 35 k followers on Linkedin and Puru has a few hundred followers , “who is Puru?” you may ask , I will tell you in a while .

What is common amongst all of them ?

1.They are all passionate about what they do

2.They did not chase followers , their tribes are built by value they add to their followers

3.They are out to change the world in their way

4. they are focused

5. they are persistent

They begin with passion

None of them began by chasing millions of followers . They began by being passionate about their craft in whichever field they belong to . And they mastered their work with years of hard work and practice , whether it is as a spiritual guide or a business leader , coach , actor or an influencer it has taken them years to get there.

If anyone tells you that there is “get rich quick , get a million followers in days , he is selling snake oil , run”. There is no substitute for passion , focus and persistence .

I spoke to Simi Arora , she gave up her corporate job to become a full time life coach because she figured out that is what she is passionate about , her own experiences in life going through depression , her struggle pulled her towards her calling as life coach. She has been guiding her tribe with a thoughtful message a day on Linkedin over the past 3 years.

They begin with a question “what can I change in the world ?”

Their passion is the driver , they connect it with their idea to change the world , Mr Anand Mahindra being an industrialist and a business tycoon shares stories of inspiration and support to small entrepreneurs on twitter , Rahul Subramaniam has been lighting up the world for his Linkedin followers during lockdown with his comedy series ‘building uncles’. Each one in their own small way is changing the world . It could be making people smile , find inner peace in troubled time , getting to live a health life , helping them reverse disease , entertaining their fans , teaching healthy cooking , they all are out there to make a difference with their passion.

The question to ask is not “How will I get a million followers?” but “what difference can I make in the world ? ”

But I am no leader

Puru works at Decathlon cycling division at R City mall , Mumbai, he is a passionate cyclist himself and cycles to work . He is passionate about helping other cyclist . He created a WhatsApp cyclist group and organises weekend cycling rides , he supports cyclists . He does not sell , he guides you to take the best decision . he enrolled me on the cyclist group when i visited Decathlon to buy a cycle , though I purchased a Trek bike , he has kept in touch . He even did a video call to help me set up my home trainer at 9 pm in the night and the next day though me how to change home trainer cycle tyre.

Every organisation would love a Puru , He is indispensable for Decathlon. He is not even in any leadership position , but yet he is a leader and he understands building tribes . He brings smiles to cyclist and those exploring cycling. He has a few hundred followers.

I saw a traffic cop recently in Pune , he was different , he danced while managing traffic and enthralled the people , made their day with his moves , one sees so many traffic cops this guy was different , he was not a leader but he had his followers , the day he is not at that junction he will be missed . He is passionate about his job and he is out there changing the world , making the world a bit happier for the motorist who pass by near him.

Puru , the traffic cop , the influencers no one began with the goal of having millions of followers in mind , they began with with their passion and desire to make the world a better place with their gift.

Be Authentic

Whatever is their idea or belief tribe builders are authentic . What they do and follow is not a fad or the ‘in thing’ , they do it because they believe in strongly. Milind Soman a model turned fitness brand ambassador is a avid bare foot runner he is a iron man and puts himself through the grind to stay in shape . It is hard work , this is not just a camera moment , fitness is his life. Only then when he builds a movement around Pinkathon it works because he has credibility , hundreds of women join the fitness movement for a cause.

Stay Consistent

The Dalai Lama has been spreading the message of peace all his life , Punit Rao has been sharing his fitness tips on Instagram for many years , Simi has been adding value to her tribe on Linkedin for over 3 years ! Be regular , share your gift with your tribe . One of the problems I see with Non Profits I talk to is the lack of regular effort to build tribes . This cannot be a sporadic exercise to connect with your tribe , it needs frequency to keep up the engagement.

Anyone can build a tribe , you have free access to your own broadcast channel on social media . Are you ready ? Stop now and ask the question “What am I passionate about ?” , “What do i want to change in the world ?” !

Sanjay Mudnaney

#passionproject

BUILD YOUR TRIBE

One man or a woman can change the world , begin a movement , build a tribe . Begin Now !

You have an ‘idea’ , ‘product’ or a ’cause’ you are passionate about , ask the next question who is your tribe ? In the 1980’s Beatles created a different kind of counterculture music rooted in skiffle , beat and 1950’s rock and roll , their sound incorporated elements of classical music and traditional pop. The group revolutionised many aspects of music industry and were often publicised leaders of the era’s youth and sociocultural movement .

They changed the game and built their tribe , rather the tribe already existed , the youth who believed in counterculture , they provided the leadership to connect the tribe with different kind of music.

Facebook recently launched its Facebook shop to help small businesses to set up their digital stores and get found on social media . I had an idea on similar lines a few years back ,as a Co-Founder of a digital payments startup I built a social commerce platform on top of the digital payments solution , it was an end-to end solution from setting up a digital store to checkouts and digital payments . The idea was as simple as click-share-sell .

One of the first customers to the platform was Nainital Bikers , who as the name suggests was into bike rental business in Nainital a scenic tourist location . He had a big challenge of getting travellers to book his bikes and make the payment before they travelled , many times they would call and book the bike but then if they did not travel , he would end up making a loss of day in and rental revenue . He came to know of our service through a story we had shared on Facebook. Nainital Bikers was the representative of our tribe , small business owners across small towns of India who wanted to expand beyond their geography and were looking for an end to end solution to quickly put up their online store and get bookings and payments online . The tribe for the solution we were building was out there we had to reach them .

Know the persona of your tribe

One of my clients is in healthcare , I spent a lot of time initially meeting the existing customers , listening to their stories , understanding their pain point and more importantly observing things they said and also did not say . This is one of the qualities I learnt early in my career as a marketeer and it ‘Empathy’ , I would get into the shoes of my clients and feel their pain .I have been told I am highly anecdotal , I gather stories . I feel this is an important trait for anyone in marketing or for that matter in business , one needs to have the ability of keen observation and story listening.

Even if you are leading a cause you have your tribe , those that believe in your cause . PAWS is a small charity organisation run by Nilesh Bange, he runs his NGO with volunteers from campuses , he does this by reaching out to those who have soft corner for animals , similarly he has managed to get celebrities who care for animals associate with his cause . He does not have big budgets but he is very smart with identifying his tribe and connecting them with his cause.

Know who is not your tribe

One of the biggest mistakes businesses do is include everyone into their definition of tribe . Coming back to the example of the healthcare client it was clear that our tribe needed to be well educated as some of the concepts covered in the program that needed to be followed required deeper understanding of the principles, so we dropped those who did not meet the qualifier as our tribe. We would have wasted marketing effort on someone who would finally not pick up the service and if they did , would not be a satisfied clients.

For Nilesh who runs PAWS it would be wasted effort to try and enrol those who are passionate about the cause of environment or children education , he would rather focus on engaging his crowd of animal lovers.

Focus

Your business cannot be everything to everybody , it is highly inefficient , yet initially it seems difficult to say no and this can be one big mistake that gets you off track in building your tribe . Yet this is the most important thing to do , stay focused. The healthcare client I worked with did this thing brilliant right, they focused on the diabetes segment and worked on constant innovation and improvements in supporting lifestyle changes and medical support to patients , though the end result was also weight loss for many and that too is a big segment , the focus was never lost , it stayed sharply focused on diabetes. This allowed the team to master a narrow niche and carve out brand reputation as being experts .

Also the client had multiple programs aimed for the same segment this too was streamlined . What do you stand for and what you offer has to be a narrow focus. This also allows for sharper communication and targeting on social media.

There is a temptation to keep adding the list of services , this defuses the idea of a tribe. Also it does not help build sharp mastery of the subject.

Add value

In the passion economy your passion is the value you add and you need to be good at your game . If you are not adding value , you are not valuable. Your passion must add value to your tribe for you to build your tribe. The Doctor I work with in healthcare is passionate for getting patients off medicines by following a healthy lifestyle and he puts out a lot of valuable educational content free on his YouTube channel. Few of my friends are passionate life coaches who freely share knowledge that would help their tribe and they have been doing this for years . One of them has built a strong following on Linkedin, one of them who is in fitness has built good number of fans on Instagram.

From a sales perspective this could be seen as a funnel , starting with free offer , leading to small paid trial and then subscription or purchase .

How would this work for a cause ? There seems an imbalance between the giver an receiver as if the giver is on a higher pedestal , but if you connect with those who identify with your cause the engagement adds value to their soul. they want to be associated with the cause as it nurtures them . I have also found that volunteering for a cause develops leadership skills in people . If you ever face depression or anxiety one of the best ways to find perspective is to engage with those that are going through challenge , the experience can change you.

1000 Raving fans

There is another model one can work on and that is of 1000 raving fans. If you have been regularly adding value you could build 1000 raving fans , this is not an exact number but it gives you a order of magnitude . You don’t need millions of followers to succeed at what you do, it is fine to build a tribe of 1000 raving fans . This is a different way to build business , you need to work more deeply and add value to 1000 individuals. It is these 1000 fans who could subscribe to your service paying a substantial fees worth your time or become your core volunteers to spread your idea . But be sure these are fans who you engage and add deeper value.

Spiritual tribes understand this well , there is an inner circle , those that are close to the Guru , the students who believe it is their duty to spread the word .I had seen some employees in organisations I worked in give up their comfortable jobs and careers to support such spiritual tribes , they were completely convinced about the work and became champions for the teachings and adding tribe members.

Be Authentic

Your differentiator is you , if you are in a crowded market place where there are hundreds who offer the service you offer , you need to be authentic and find your niche . Don’t try to copy , build your style , do something that is different , that is you , that comes from your passion , find your unique niche . Don’t chase money , chase your passion , add value , be authentic , build your niche, money will follow.

One Man can change the world

So can a woman , a tribe is a movement , the movement could be getting people live a healthier lifestyle , listen to a different kind of music , run marathons after 60 , live an abundant life , drop materialism and simplify life with minimalism, become financially free with value investing , make everyday giving an habit , volunteer to teach , live their passion .

Don’t chase money add value to your tribe every day. You need to be persistent, tribes are not built overnight , you need to be out there consistently adding value , learning , improving , making a difference to your tribe.

Yes , one man or a woman can change the world , begin a movement , build a tribe . Begin Now !

#passionproject

Sanjay Mudnaney

#passionproject is an idea to share my over three decades of marketing experience and work with some of the most passionate business and social sector leaders to help ignite and passion in individuals , businesses , and causes. I believe in the idea that “you are the creator and creation is within you”.