HOW PUBLIC RELATIONS HAS CHANGED

The intermediary is no longer relevant to get your message out.

What you need is a platform that has your target audiences. In PR terms stakeholders.

In my early days as Head of Corporate Communications I would do media rounds.

I had to build what was called Media Relations.

‘Reputation’ is one of the most critical assets for an organisation.

Negative media coverage could damage reputation with serious repercussions.

A positive Brand image with stakeholders was essential for business.

And thus intermediary media played an important role.

The media was more accessible to large organisations.

Media coverage by a third party was more believable than advertising.

The world has changed.

1. The intermediary has been replaced by digital platforms.

2. Digital platforms are accessible to anyone, even a one person business.

3. You can get your voice heard , anyone can on digital platforms.

4. The new Digital media has given a rise to a new breed – The influencers.

5. The control has shifted to the consumers, they decide the content they consume.

6. Content is consumed Digitally , mostly on mobile.

7. Digital media is on 24×7.

8. Reputations can be built and damaged rapidly .

9. A newspaper article can get dated , forgotten. On Digital media every thing that is out there stays , forever.

10. Online Feedback and Review is a powerful tool for customers to voice their opinion on Brands , Products and Services.

11. You can build Brand presence by being strategic and consistent .

12. In the Digital world 80% of the content consumed is video.

13. Audiences have switched off from interruption marketing.

14. In the Digital world audiences consume Entertainment, Stories , Information, Education.

15. In the Digital world it is easy to measure impact unlike traditional print media PR .

With these changes Traditional PR agencies are no longer relevant.

Traditional Advertising agencies are no longer relevant.

Traditional Corporate Communications is no longer relevant.

Reinventing needs a mindset shift.

It is not just a title and role change.

I have been helping small businesses to build their Brand presence with good success.

The direct outcome is Business besides building long term brand.

I find many large organisations are slow to move .

What is stopping change is being in comfort zones .

Guarding the turf , surviving will no longer sustain. Sooner or later your game is up.

The time to change is NOW. What is your opinion?

Sanjay Mudnaney

Marketing Strategist

WHEN EVERYONE IS SELLING , TELL A STORY

We get on any social media platform and we find it filled with Advertising.

Everyone seems to be selling something.

We are identified by various data points stored on us by the platform, maybe thousands , some even we may not be aware of.

The trail we leave behind on the digital world is monitored.

Algorithms try figure out what we are most likely to buy.

And the advertisements show up on our feeds.

This is interruption . We switch off.

We don’t come to social media to buy. We come because of our reasons.

It gets irritating, annoying at times .

Like a street Bazar with many stalls each of them tries to grab our attention.

Except we did not plan to come to a Bazar.

Grabbing Attention is critical , there are so many advertisements that throw up .

The algorithms and machine learning are always learning to read our minds.

“What are we most likely to buy” is the key question being asked by the platform.

This is their monetisation model . Nothing comes for free .

The term digital marketeers use is performance marketing. Digital Marketing that drives business and can be measured.

Interruption marketing has now moved from physical to digital world.

The conflict is consumers have a different reason to visit social media platforms .

They visit social media platforms to learn , to get entertained , to get information , to participate in connected communities , to build and be part of tribes.

With the smartphone in hand consumers set the agenda .

The control has moved from the advertisers and sellers to consumers.

Stories are consumed because they are entertaining, they inspire .

Humans are naturally wired to listen to stories, share stories.

Good stories are shared.

Video content is 80% of the traffic on digital.

Visual stories stand out .

Brands need to learn , stop selling and tell stories. Stop interrupting and focus on entertaining .

Because the control has shifted and consumers switch off from interruption.

Real stories well told , inspire, build trust, touch the heart.

Most important, when data is forgotten in minutes, stories are remembered over the years.

Future of marketing is Storytelling in the Digital world.

Every Brand has a story,

Every Organisation has a story ,

Every Cause has a story,

Every Startup has a story,

Every Leader has a story,

Every Employee has a story ,

Every Client has a story ,

Every Beneficiary has a story,

Every Tribe has a story,

Every culture has a story.

Dig deep an you will find each one of us has a story and our stories are common.

As humans our desires and fears are similar.

From ‘Here’ to ‘There’ is the most powerful story ever told.

Stories well told can inspire action , build tribes.

Stop selling, start storytelling.

In the Digital world we are the stories we tell.

Sanjay Mudnaney

Founder at http://www.CrowTales.in

Brand Storytellers

HOW PR HAS CHANGED

Traditionally news and views covered by media influenced public opinion which was largely print followed by television .

Today public opinions are formed on social media and the action is rapid . All stakeholders, clients , employees , shareholders , prospective clients , prospective employees, community are now spending a lot more time in the digital world.

It is easy today for almost anyone to become a broadcaster and not depend on the intermediary news channels to carry their story.

Similarly it is easy for stakeholders to get their voice heard and spread on social media .

This is reputation on the edge 24×7 , before you know it news can get viral and damage brand reputation.

Mass media has been replaced with intelligent targeted media communication on social media . One can build engage and convert tribes to fans.

Digital reputation is built around Good authentic Storytelling aligned to the brand message.

Educating , Inspiring and Informing your tribes on social media is all the more essential today.

Most of the content consumption on the internet, almost 80% is video content .

Is PR ready for this change ? Having led Corporate Communications in a leading IT company and then at a startup I founded , I noticed agencies struggle to understand the new medium.

At Crow Tales the digital storytelling company I co founded , we could build brand reputation for our clients and also help them drive business with authentic visual storytelling and education.

This change is not about just adding digital as a division or recruiting a digital marketing team but completely rethinking PR in the age of fake news and deep polarisation.

There is a shift of public opinion favouring more humane organisations, sensitised to sustainability and community issues .

Consumers are more inclined to reward organisations that have profit with purpose at their heart and do meaningful business.

For example how Organisations acted in times of COVID reflects on how public would see them going ahead . How they treated their employees, partners and how they supported the community in these most difficult times will definite their character.

It is time for Brands to tell stories of hope , of a better future by connecting with stories of good .

As a digital storyteller I am excited about the future of marketing and PR are you ?

Sanjay Mudnaney

#passionproject

I LOST A CLIENT AND THIS IS WHAT I LEARNT

Recently one of my clients backed off just when I thought things were looking up , social media presence was up , engagement was high and now it looked the sales funnel would kick in as we identified the niche and the product offering.

And yet the client backed off , why ? “Don’t have the funds and sales have not yet happened so I am unsure of the future.”

I was disappointed, things were just falling into place and looking up . It had just been three months since we began working on the account and we had even compromised on our fees .

So what did I learn ?

1. WHO : This is the most important question, clearly decide who is your client for the product or service you wish to offer .

In this case even before I took on the client I knew that the budgets were tight and social media needs time to build presence , but I had made the mistake of taking on the business.

Looking back I would rather focus on clients who were in it for the long haul rather than let’s see what happens.

2. EXPECTATIONS : It’s important to set clear expectations . Building a brand on social media is a long term game and if the client was not ready to play for the long run , I could just have avoided taking on the client .

This is also fair for the client as they are clear of what to expect . Being optimist is good but it needs to match reality.

3. LET GO : You could make a mistake in the client you picked up but as soon as you realise that something is not clicking take a quick decision and let go . It saves time and effort for everyone .

Let go of clients ;

1. Who don’t see value and are not willing to pay for the value you add . Better focus on those that see value .

2. Who do not commit to what it takes to succeed . If you are not well and you refuse to take the pill the doctor advised, you cannot blame the doctor. Either convince the client on importance of following the plan and if they yet refuse , just get out.

It is important to FOCUS you have limited time and resources . You cannot be everything to everyone.

I feel It’s a good learning to “LET GO OF BUSINESS/ CLIENTS THAT THAT ARE NOT COMMITTED TO CREATE MUTUAL VALUE.”

#Passionproject

Sanjay Mudnaney