SECRETS OF SUCCESSFUL B to B MARKETING

Want to grow your b to b business invest in building your brand.

About a year back I advised one of my clients Rohan Singal “Get up, Dress up, Show up.”

He had suddenly lost all business due to the pandemic when he approached me to help him grow his brand. It was courageous of him in that situation to invest in building his brand when all income had stopped.

Rohan is a coach for senior corporate leaders. He took my advice and we worked on building his brand . This year has been one of his best years.

My team at Social Flutur helped him churn out over 80 thought leadership videos, he has been active on LinkedIn every week, had 30 conversation videos with CXOs , launched his book online and he is now seeing business like never before.

We are now helping him build his tribe through Power of Intent community and open up a a new vertical of open programs which he loves to do. We helped Rohan play to his potential by working on his brand strategy.

As a team we at Social Flutur love to help soloprenuers , organisations and nonprofits tap into their potential and build their tribe .

We do this by asking the right questions and getting our clients to focus their efforts. So what are the secrets of the success of Rohan.

1. Passion – without fail I find this is the quality every business leader needs to succeed. How strong is your urge to ‘Get up’ every morning ? How strongly you believe in your idea ? and how committed are you to spread it ?

2. Clarity – “what is the problem you are solving in the world?” can you write this in one line . Is it easily understood? Is this a real problem?

If you get to work without clarity you create confusion for your clients . The clarity has to reflect on your website, on your LinkedIn profile in every communication.

Being clever is not being different , are you clear and are you communicating clearly the problem you solve for your clients.

3. Patience – Building a brand is a long term game and one needs to commit for the long haul which Rohan did . The first challenge is inertia and the itch to give up very quickly .

I have also seen clients who get impatient. Unfortunately we are so fixated with performance marketing because the results are immediate and measurable that we put all our marketing investments in performance.

4. Brand Building – What is ignored is investing in brand marketing and a brand cannot be built overnight. Unfortunately brand marketing is not so measurable and a bit fuzzy so is ignored.

Performance marketing works for clients who are in the market and have a immediate need and they happen to find you.

There are many who do not have an immediate need , and this would be more so in B to B market , but this does not mean we should not be talking to them. This is where building a brand works. Because when they need your product or service they will think of you and you will be called to the table.

Brand marketing is investing in the future demand. That is why you as a brand need to dress up and show up regularly. You need to build an emotional connection when your prospective clients are not yet in need.

This is investing in the brand . I use a term with my clients “sow the seeds and have patience.” unfortunately I have seen clients who start panicking very soon and expect a tree to show up no sooner they have planted the seeds.

This is science , this is how nature works and it works , I have seen it time and again . It works 100%.

When the clients are ready will they remember you ? and will you get called to the table ? is the question to be asked.

5. Point of View- Another question I ask my clients. “What is your point of view?”. Do you have a point of view, is it different ? if you are a me too you will be lost in the noise.

Look at all successful brands they have a point of view. Steve Jobs on his return to Apple brought a focus on a strong point of view and the new advertising campaign had just two words “Think Different.”

This was not just clever marketing by Apple this was the way the business model functioned , the way products were made , whether it was iphone iPod or the iPad there was a strong point of view.

Elon Musk has been holding a point of view on how he sees the future of personal transport he did this when everyone laughed at him. When Richard Branson spoke about space tourism no one believed him.

Point of view is also called thought leadership and as a b to be marketeer you need to demonstrate thought leadership. Clients need to trust you that you are the right person who can solve their problem.

6. Add value – Show up , is a key word . One of the things I tell all my clients is every day morning think of “How can I add value to the world today ?” And “give”.

Drop your agenda of what you will get , GIVE FREELY , without bothering whether competition will pick up your secrets. In a digital world there are no secrets.

7. Tell a Story – I have been told “but Sanjay we are in a b to b market.” Whether you are in a b to be or a b to c market you finally deal with a human being on the other side.

Don’t tell your story no one is interested tell them their story . From “here” to “there” is the most powerful story ever told.

What is the conflict in the life of your clients ( remind them of their conflict) and how will their life look like once you solve this problem.

To be a good storyteller you need to have empathy , you need to feel the pain of your clients.

8. Be authentic- ‘Better than’ does not build a category ‘different than’ does . Do not be a copy but be an original. Have your voice.

Some clients get so obsessed with looking at competition that they start looking like the competition. Look at the competition to learn but follow your path be authentic to your voice.

In the healthcare space I see a personal brand in India who has grown very popular and built a huge tribe the founder yet for content marketing records videos using a mobile phone, very raw, very spontaneous, no polish , but authentic.

People like to see authenticity in brands , a brand can be vulnerable, have its flaws , make mistakes, own up but be real.

9. Call to Action- “what should I do.?” The client is all convinced and ready to buy now what should he do ?

It is such a waste to make the clients walk the journey and then just drop them by not getting them to act .

In a b to b sale you cannot expect immediate decisions but you could move them a step forward in the journey to build trust , you can begin the conversation.

Get up , dress up and show up and I will add have your point of view are ingredients to build a strong b to b brand .

Sanjay Mudnaney , Founder at Social Futur.

www. SocialFlutur.com

INTERRUPTION MARKETING IS DEAD !

The control has moved from the advertisers and sellers to consumers.

There was a time when we all read newspapers,

This was the time of mass media,

Advertisers hoped to interrupt the consumers,

Pay attention to their message and buy their products and services,

Then came television , advertising had similar objective ,

To interrupt consumers .

Then everything changed with the advent of internet and the smartphone,

With the smartphone in hand consumers set the agenda .

As data prices fell they became consumers of data.

Now the consumers  visit social media platforms to learn , to get entertained , to get information , to participate in connected communities , to build and be part of tribes.

The control has moved from the advertisers and sellers to consumers.

Stories are consumed because they are entertaining, they inspire .

Humans are naturally wired to listen to stories, share stories.

Good stories are remembered and shared.

Video content is 80% of the traffic on digital.

Visual stories stand out .

Brands need to learn , stop selling and tell stories.

Stop interrupting and focus on entertaining and educating.

Consumers switch off from interruption.

Real stories well told , inspire action,

Stories mean business,

Most important, when data is forgotten in minutes, stories are remembered over the years.

Future of marketing is Storytelling,

Every Brand has a story,

Every Organisation has a story ,

Every Cause has a story,

Every Startup has a story,

Every Leader has a story,

Every Employee has a story ,

Every Client has a story ,

Every Beneficiary has a story,

Every Tribe has a story,

Every Culture has a Story ,

Dig deep and you will find each one of us has a story.

Every story is based on universal human truths.

As humans our desires and fears are similar.

From ‘Here’ to ‘There’ is the most powerful story ever told.

Stop selling, start storytelling.

In the Digital world we are the stories we tell.

YOU CANNOT CHANGE WORLD VIEWS , CHANGE YOUR STORY

I have been grappling with the insight , it is difficult, maybe impossible to change world views.

I see this in conversations now in school alumni groups and families.

There are two polarising views.

Each sees theirs as being the truth.

Each is trying to change and challenge the other view.

Only it does not change , there is conflict.

I have seen friends leave groups , stop talking to each other.

What is happening is , you cannot change world views , it’s tough, impossible.

Those that hold a view , connect with stories that fit into their world view.

Rather they always held that world view.

Stories tapped into their world view , made it stronger.

Let’s take the world views on for and against vaccination.

Those who are against vaccination hold their world view.

They find stories and research to support their world view.

Similarly Vegans have their world view .

Any story that taps into their world view resonates.

Time and energy to change world views is inefficient.

As a marketeer I would be more efficient telling a story that connects with the world view of the hero of my story.

Rather I don’t tell the story , the story is already told by the customer, I only tap into it.

Steve Jobs understood this .

He understood who the hero of Apple’s story was .

Those that challenged the status quo , those who think different , those that appreciated clean design were the hero of Apple’s brand story.

The campaign ‘Think Different ‘ tapped into this emotion.

The target audience already held the world view.

As a master storyteller Steve Jobs told them the story they wanted to listen to.

Good marketeers tell stories that their customers want to listen to.

And stories have the power to charge world.

Sanjay Mudnaney

WHO IS THE HERO OF YOUR BRAND SYORY ?

I started my career in marketing as a product executive.

AD Narula who was my first boss gave me the appointment letter and said “you are in charge , your neck is on the block”.

And I was truly on my own.

This was my first job.

I had to design and market a computer education product for Chartered Accountants.

Now I don’t have great liking for accounts and here I had to create and sell a product to Chartered accounts.

I did one thing I was good at , listen with ‘empathy’.

I met CAs and asked them their pain.

Accounting was rapidly getting computerised , they were afraid of losing business if they were not ready.

I designed a product to solve their problem and then very clearly communicated the message.

The product was a hit , it surpassed the certified Autodesk course in revenues.

Very early in my career I understood, it is not the organisation or brand that is the hero of the story.

The hero of the story is the customer , always.

This is one big mistake organisations make they focus within, on themselves.

They focus on adding features to make the product better.

You get paid to solve a problem, whether you are in a job or in business.

Who is the hero of your story and what is the problem you are solving in the world?

#marketing #branding

A SMALL BUSINESS STORY

Every business has a story.

I met Renuka after my cycling today , she has a food truck that sells healthy detox juices.

I asked her her story.

Renuka had lost her job of 19 years during the pandemic.

She was managing the CRM at a real estate company.

The business vanished , “we were like white elephants for the company, I was fired after 19 years.” she said.

I did not find any regret in her voice.

Renuka has a charming smile and is a happy person.

I proved her further, why healthy juices .

She said her parents suffer from Parkinson’s and diabetes.

She learnt the benefits of healthy juice detox from her grandmother.

One thing has changed for her after she started the business, she now gets up early at 4 am to make the juices.

“ I was never a early person but all that changed after the job loss” she says.

He food truck is called ‘Naividyam’ which means ‘offering to God’.

She is not just in the business of making juices for her her work of healthy juices is an offering to God.

I made a small video on her story from my mobile phone and shared it on my social media.

There are stories and and stories .

We forget to tap into the power of story to build human connections.

When a brand story integrates with that of the customer magic happens.

Renuka can be just running a food truck selling healthy juices , but she has a story.

The story of her struggle , the story of her food truck , the story around her healthy juices , then the stories around her customer.

We forget to tap into the power of storytelling in business.

Renuka is inspiring, I like her spirit to fight back.

She has no regrets but a lot of hope.

That is the story of every business owner. The story of hope despite the challenges.

Tell your story

Sanjay Mudnaney

#brandstory

http://www.CrowTales.in

7 THINGS I LEARNT FROM GROWTH HACKING FOR A CLIENT

Yesterday my very first client I worked with after I got out from the Corporate world as a marketing strategist and coach hit 5x business.

Yes it feels good even as the pressure now mounts to sustain the momentum.

This is what I learnt from the experience

1. Passion – the client is completely passionate about what he does , he is not just there to make profits but is completely committed to making a difference to the customer segment he serves.

Of course profits are essential to provide world class service but the driver is purpose.

The very first questions every brand and business needs to ask whatever the size maybe – “Why do I exist ? – what will happen if I do not exist ?”

2. Trust – He was my first client when I stepped out from the Corporate world as an marketing entrepreneur and coach.

He trusted me and has stayed the trust for the long run.

Yes there were results at every step but he has completely trusted my calls and the way I guide the sales and digital teams both internal and external.

This is most essential, many clients are impatient and keep second guessing or they keep listening to many voices .

This creates confusion and does not help in staying focused.

In any business it is essential that you focus and if you have a coach might as well listen to him.

Sometimes a good coach may tell you unpleasant things but that is the role. Listen !

3. My Belief – I personally believe in what my client does and that he adds value to his clients. I call this #blessed work .

You get paid for doing good work is what I love. It is meaningful work.

If I as a Coach did not have faith in my clients work and potential I could not have helped produce the growth outcomes.

4. Team – it takes a team to produce outcomes. We have a highly passionate and committed team .

In my work with clients as a Strategist and Coach I work with both internal and external teams. Wherever needed I pull in expertise from my network.

Again the client provided me the space to take my decisions.

A orchestra is as good as every performer.

5. Focus – It is essential to focus and not get distracted.

Being consistent needs a lot of patience and hard work.

The client has stayed the course for long term with sharp focus.

In the digital world Focus and Consistency are the most important keywords.

6. Investing to Delivering the Promise – the client understands the importance of a satisfied client, rather he calls them ‘family’ .

He is consistently investing in people , process technology and innovation to help scale and deliver the service promised.

(many in the competition even copy his innovative protocols)

I do believe that word of mouth is the best marketing.

We are seeing a consistent growth in organic traffic that comes through referrals.

7. Investing in marketing- the client has been consistently investing in both performance and brand marketing.

We have consistently used client member storytelling that is authentic and inspiring.

Your work needs to speak and speak loud. And what better than your own clients telling their stories.

Whenever I wanted to initiate innovative marketing campaigns the the client was willing to back me and invest in the calls.

One more important learning I always carry is , “THE REAL FUN IS IN THE JOURNEY, NOT THE DESTINATION.”

A good client helps you discover the best within you

Sanjay Mudnaney

http://www.sanjaymudnaney.com

HOW PUBLIC RELATIONS HAS CHANGED

The intermediary is no longer relevant to get your message out.

What you need is a platform that has your target audiences. In PR terms stakeholders.

In my early days as Head of Corporate Communications I would do media rounds.

I had to build what was called Media Relations.

‘Reputation’ is one of the most critical assets for an organisation.

Negative media coverage could damage reputation with serious repercussions.

A positive Brand image with stakeholders was essential for business.

And thus intermediary media played an important role.

The media was more accessible to large organisations.

Media coverage by a third party was more believable than advertising.

The world has changed.

1. The intermediary has been replaced by digital platforms.

2. Digital platforms are accessible to anyone, even a one person business.

3. You can get your voice heard , anyone can on digital platforms.

4. The new Digital media has given a rise to a new breed – The influencers.

5. The control has shifted to the consumers, they decide the content they consume.

6. Content is consumed Digitally , mostly on mobile.

7. Digital media is on 24×7.

8. Reputations can be built and damaged rapidly .

9. A newspaper article can get dated , forgotten. On Digital media every thing that is out there stays , forever.

10. Online Feedback and Review is a powerful tool for customers to voice their opinion on Brands , Products and Services.

11. You can build Brand presence by being strategic and consistent .

12. In the Digital world 80% of the content consumed is video.

13. Audiences have switched off from interruption marketing.

14. In the Digital world audiences consume Entertainment, Stories , Information, Education.

15. In the Digital world it is easy to measure impact unlike traditional print media PR .

With these changes Traditional PR agencies are no longer relevant.

Traditional Advertising agencies are no longer relevant.

Traditional Corporate Communications is no longer relevant.

Reinventing needs a mindset shift.

It is not just a title and role change.

I have been helping small businesses to build their Brand presence with good success.

The direct outcome is Business besides building long term brand.

I find many large organisations are slow to move .

What is stopping change is being in comfort zones .

Guarding the turf , surviving will no longer sustain. Sooner or later your game is up.

The time to change is NOW. What is your opinion?

Sanjay Mudnaney

Marketing Strategist

HOW IS INTUITION RELEVANT IN MARKETING ?

Data and I have not been on the best of terms . I have been told I operate from my gut 🙂 I am anecdotal.

Gandhi has been one of my marketing inspirations ! ( you will know why later in the post )

Heading sales teams I always leaned on gut feeling to turn around loss making businesses.

I observe , almost like a fly on the wall.

I saw the sales team focused on targets rather than the person in front of them.

I took away the money target and set a friendship target for my sales team .

“Make a friend” I said. And things turned.

I am fascinated by human interactions and I can get into the shoes of those I observe , literally.

Many of the actions I took to choose a particular direction were from gut feel .

They turned right , saved time.

Intuition is that feeling in the gut that nudges you to move in a direction.

Sometimes it is the warning of a change that is about to happen.

As a marketeer with over 30+ years in the field I would have encountered many situations.

They are stored in subconscious mind.

I believe it is this subconscious mind at play along with the creative side of the brain.

Observing that which is not even yet expressed by a consumer as they have no reference point is what my strength has been.

Steve jobs is an example of an marketeer who operated from intuition .

He said “I began to realise that an intuitive understanding and consciousness was more significant than abstract thinking and intellectual logical analysis.”

What could be the reference for an iPod ? or an iphone ?

The story of Dmart an India version of Walmart unfolds with observation of how women in urban India shopped.

Every grocery (kirana) store in India had incidentally a man on the counter and he knew the entire family and their purchase history.

These kirana owners have a super computer stored in their brain.

They remember every member of the family and also what each one prefers.

When my wife calls her local kirana store owner he recognises her with just voice .

He knows her purchase needs even before she would tell him.

This is the reason new generation of Indian women from traditional joint family homes would prefer to remain anonymous while they shop freely.

A kirana store owner is a threat to that privacy of shopping.

That is the secret sauce of Dmart , women and men get to shop freely anonymously without a sales man or woman hovering over you.

You are left to take your time while shopping.

This is freedom for the women from traditional joint family homes in India .

It also helps to cut costs for Dmart.

They recruit a few employees and they are local , from the lower income strata . There is another story on why they do this .

This is pure observation the founder got by visiting kirana stores. No data , no market research. Pure old school observation and hunch.

I heard him speak about this and why he does not consider data based research in his decisions.

Similarly there was the Liril soap AD where a young woman is bathing under the waterfall, having fun in a bikini.

Alyque had this observation of changing times and women in India seeking time for self , having fun , being liberated from tradition.

There was simply no reference in all the cases , no data to back.

I belong to the school of marketeers who has strong observation, empathy and intuition.

It helps me and my clients cut time with innovations.

Many times I have taken calls contrary to data because simply there is no reference point.

Any new creation or idea would not have a reference for how consumers would behave.

Gandhi used ‘non violent resistance’ as a way to fight colonial occupation.

He could mobilise masses and let the British with little room to counter such an agitation.

It was called Satyagraha (fighting for the truth).

This was a brilliant marketing strategy and had no reference from the past.

All struggles had been violent till then.

Gandhi was a great observer and he had strong intuition.

Every leader and innovator has this quality of operating from intuition and taking what is calculated risks.

Is there a way to build intuition? Or is it a gift ?

I feel everyone has this natural capability, we lose it by

1. Not being open

2. Not trusting our gut feel

3. Not taking calculated risks

We restrict possibilities by being closed . I have trusted intuition in my marketing.

What is your opinion?

Sanjay Mudnaney

http://www.CrowTales.in

THIS IS THE FUTURE OF MARKETING

Post pandemic average time people spend on their smartphones has gone up by 25%.

80% of the traffic in the digital world is video.

Consumers have switched off from interruption advertising .

They consume content.

Visual content is what is consumed.

A well told Story is consumed , touches the heart , entertains , educates is shared can go viral in the digital world.

Brand Storytelling is engaging your consumers , pulling them into the story with visual storytelling.

The Brand is not the story.

The Brand is part of the story.

Think of it as intelligent product placement in a film.

Consumers are more conscious of Brands they consume.

They connect with Brands that care about their environment, communities and people.

Brands that tell stories of good build a positive brand perception.

The future of marketing is Brand Storytelling.

The future of Brand Storytelling is Digital , Visual , Local language visual storytelling .

Brands that tell stories of good, connect with the heart.

The Brand and Social Responsibility departments in an organisations are different , managed by different teams.

Having worked both as head of marketing and head of social responsibility in a global IT company I see a great possibility to build a bridge.

I see a great opportunity for coming together of Brands and Good to make a positive impact in our world.

Visual Brand Storytelling will connect Brands and Good.

Stories of good are watched , remembered and they are shared.

Because we all want to share HOPE .

In a world filled with gloom consumers seek Brands with empathy.

The future of marketing is GOOD.

Sanjay Mudnaney

Founder http://www.CrowTales.in a Brand Storytelling Company

Founder Heroes of India http://www.YouTube.com/heroesofindia

WHEN EVERYONE IS SELLING , TELL A STORY

We get on any social media platform and we find it filled with Advertising.

Everyone seems to be selling something.

We are identified by various data points stored on us by the platform, maybe thousands , some even we may not be aware of.

The trail we leave behind on the digital world is monitored.

Algorithms try figure out what we are most likely to buy.

And the advertisements show up on our feeds.

This is interruption . We switch off.

We don’t come to social media to buy. We come because of our reasons.

It gets irritating, annoying at times .

Like a street Bazar with many stalls each of them tries to grab our attention.

Except we did not plan to come to a Bazar.

Grabbing Attention is critical , there are so many advertisements that throw up .

The algorithms and machine learning are always learning to read our minds.

“What are we most likely to buy” is the key question being asked by the platform.

This is their monetisation model . Nothing comes for free .

The term digital marketeers use is performance marketing. Digital Marketing that drives business and can be measured.

Interruption marketing has now moved from physical to digital world.

The conflict is consumers have a different reason to visit social media platforms .

They visit social media platforms to learn , to get entertained , to get information , to participate in connected communities , to build and be part of tribes.

With the smartphone in hand consumers set the agenda .

The control has moved from the advertisers and sellers to consumers.

Stories are consumed because they are entertaining, they inspire .

Humans are naturally wired to listen to stories, share stories.

Good stories are shared.

Video content is 80% of the traffic on digital.

Visual stories stand out .

Brands need to learn , stop selling and tell stories. Stop interrupting and focus on entertaining .

Because the control has shifted and consumers switch off from interruption.

Real stories well told , inspire, build trust, touch the heart.

Most important, when data is forgotten in minutes, stories are remembered over the years.

Future of marketing is Storytelling in the Digital world.

Every Brand has a story,

Every Organisation has a story ,

Every Cause has a story,

Every Startup has a story,

Every Leader has a story,

Every Employee has a story ,

Every Client has a story ,

Every Beneficiary has a story,

Every Tribe has a story,

Every culture has a story.

Dig deep an you will find each one of us has a story and our stories are common.

As humans our desires and fears are similar.

From ‘Here’ to ‘There’ is the most powerful story ever told.

Stories well told can inspire action , build tribes.

Stop selling, start storytelling.

In the Digital world we are the stories we tell.

Sanjay Mudnaney

Founder at http://www.CrowTales.in

Brand Storytellers